SUCCESS STORIES
At GreenKite we believe that every client’s journey is unique. We help businesses navigating complex insurance landscapes and are a trusted partner, turning uncertainty into confidence.
Our Success stories showcase the real-world impact of our expertise, dedication, and collaborative approach.
Discover how we’ve helped clients and how we can do the same for you.
An insurer struggled to demonstrate Consumer Duty outcomes across its Delegated Authority portfolio due to data quality and assurance concerns. GreenKite conducted a maturity assessment, enhanced reporting, and delivered a targeted remediation plan, confirming no consumer harm and completing the project on time and within budget. Read More
Facing evolving UK regulations, new regulated activities, and a tightening capacity market, the business adopted a collaborative and pragmatic approach to navigate these challenges. GreenKite provided tailored regulatory guidance, refined business plans, and facilitated permissions, resulting in strong regulatory relationships, client satisfaction, and measurable business growth, including customer base expansion and entry into new markets. Read More
A commercial credit firm sought external assurance for its first Consumer Duty Board Report due to a small segment of retail customers falling within scope. GreenKite reviewed existing documentation, identified gaps, and collaborated with the firm to enhance governance and evidence of good outcomes, resulting in timely Board approval and report submission. Read More
Following the end of the Temporary Permissions Regime, a client needed to establish a standalone UK insurer due to regulatory requirements. GreenKite provided tailored SMCR guidance, regulatory training, and operational planning, enabling the client to secure FCA authorisation on time with minimal regulatory challenge. Read More
An international specialty insurer faced a two-year backlog in bordereaux processing, strained vendor relationships, and operational inefficiencies. GreenKite resolved these issues by implementing tracking tools, improving communication, and providing strategic and technical support—resulting in backlog clearance, improved KPI performance, and a scalable support model that enables new business growth. Read More
The client, an international specialty insurer and reinsurer, was experiencing strained communication and collaboration with their technology vendor, leading to operational inefficiencies and frustration. GreenKite stepped in as an outsourced Product Owner, rebuilding relationships, guiding strategic and contractual improvements, and delivering a successful system upgrade that enhanced transparency, performance, and long-term vendor management. Read More
The client, a small insurer with multiple group entities, needed urgent specialist support to meet Operational Resilience requirements ahead of a Board review. GreenKite rapidly assessed their operations, systems, and risks, delivering a comprehensive findings report, mapped Important Business Services, and provided new policies and recommendations—all within tight time and budget constraints. Read More
The client, a new MGA targeting self-employed professionals, needed urgent support to ensure their website and financial promotions met regulatory standards—particularly the Consumer Duty Customer Understanding outcome—before launch. GreenKite reviewed and refined over 60 digital assets, tested the customer journey, created clear summary documents, and delivered training, enabling a compliant and successful go-live with Principal approval. Read More
The client, a fast-growing specialist MGA undergoing leadership and operational changes, needed an independent review of its risk management framework to ensure it remained fit for purpose. GreenKite conducted a focused review, delivering a strengthened risk framework, updated risk register, and tailored recommendations to support sustainable growth and improved governance. Read More
The client, a Lloyd’s Market Managing Agency, faced significant operational and resource challenges in its Delegated Authority portfolio, prompting a request for a comprehensive capability assessment across multiple stakeholders. GreenKite responded by conducting stakeholder workshops, documenting current processes, identifying quick wins and strategic improvements, and delivering a Target Operating Model to guide future transformation. Read More
The client, a Lloyd’s Market Managing Agency, needed a full review of its outdated and non-compliant Delegated Authority Assurance process, which was overly complex and lacked clear ownership. GreenKite collaborated with stakeholders to streamline and redesign the process into a risk-based, regulatory-compliant framework with clear roles, responsibilities, and a market-leading question set to support effective oversight. Read More
The client, a Lloyd’s Market Managing Agency, sought a review of their bordereaux data due to concerns over data quality and underwriter confidence, with multiple points in the data journey where integrity could be compromised. GreenKite conducted a deep-dive analysis, established data standards, and delivered regulatory reporting specifications, resulting in improved data quality, clear bordereaux standards, and enhanced regulatory compliance. Read More
